FAQ

We process all orders within 1-2 business days from our Stirling headquarters. Once dispatched, delivery times are:

Standard Shipping (£12.95): 10-15 business days via DHL or FedEx. Perfect for when you need that perfect Harrington Jacket or new Activewear pieces promptly.

Free Shipping (orders over £50): 15-25 business days via EMS. Ideal for building your versatile wardrobe, stocking up on family essentials, or refreshing your seasonal Collections.

We ship globally because great style shouldn’t have borders! We currently deliver to most worldwide destinations. Please note that some remote areas and specific regions in Asia may have restrictions. Available shipping options will be shown at checkout based on your delivery address.

As soon as your order is on its way, we’ll send you tracking information via email so you can follow its journey from our home in Stirling to yours.

Our trusted carriers (DHL, FedEx, or EMS) will usually leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.

We offer a straightforward 15-day return policy from the date your delivery arrives. This gives you plenty of time to ensure our versatile designs—from Alberta Denim Jackets to comfortable Hoodies—fit perfectly into your lifestyle.

Please contact our customer service team at [email protected] within the 15-day window. We’ll guide you through the simple return process and provide a returns authorisation and instructions.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked service for your return.

Once we receive your returned item and inspect it, we will process your refund to the original payment method within 5-10 business days.

Blakely brings smart style to your doorstep. We focus on accessible, versatile wardrobe essentials and standout pieces. Our curated range includes:
• Casualwear & Smart Staples: Think Harrington Jackets, Hoodies, and our bestselling Oxbridge Jumpers.
• Activewear & Performance: Designed for both Active Studios and everyday comfort.
• Seasonal Collections: Such as our ‘Days of Summer’ edits and Featured collections.
• Family & Lifestyle: From durable Football gear to Coats & Jackets for all the family.

Size guides are available on each product page. We recommend checking the specific guide for the item you’re interested in, as fit may vary between our Casualwear, Activewear, and Collections.

Our designs aim for a versatile, true-to-size fit suitable for everyday life. For Activewear and Active Studios pieces, you may prefer a closer fit, while our Casualwear like Hoodies and Jumpers are designed for comfort. Reviews on product pages from our community are also a great resource.

We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.

Absolutely. We use industry-standard encryption and secure payment gateways. We do not store your full payment card details on our servers.

We start processing orders quickly to get them to you ASAP. Please contact us immediately at [email protected] if you need to make a change. We’ll do our best to help if your order hasn’t yet entered the dispatch process.

You can check out as a guest. However, creating a free account allows you to track orders faster, save your details for next time, and get updates on our latest Featured collections and offers.