Our Shipping Rules - Blakely Clothing Store - https://www.blakely-clothinguk.com

At Blakely, we combine smart style with trusted service. Just as our Harrington Jackets, Oxbridge Jumpers, and versatile Activewear are designed for reliability, our shipping and returns processes are built for clarity and ease. Whether you’re refreshing your Casualwear or exploring our Featured seasonal edits, we’re here to ensure a seamless experience from your doorstep back to our Stirling headquarters.

Shipping Information

We deliver worldwide (excluding some remote regions and parts of Asia). All orders are processed with care at our Stirling studio within 1-2 business days.

Delivery Options & Times

1. Standard Shipping

Carrier: DHL or FedEx
Cost: £12.95
Estimated Delivery: 10-15 business days after dispatch.

Ideal for when you need your new wardrobe staples promptly.

2. Free Shipping

Carrier: EMS
Cost: Free on all orders over £50.
Estimated Delivery: 15-25 business days after dispatch.

A cost-effective choice for building your Collections.

Note: Delivery times are estimates and may vary due to customs or carrier delays. You will receive a tracking notification once your order is on its way.

Returns & Exchanges Policy

We stand by the quality of every piece. However, if something isn’t quite right, our straightforward policy is here to help.

Policy Overview

We offer a 15-day return window from the date you receive your order. Most items in new, unworn condition with original tags can be returned for a refund or exchange.

1. Eligibility & Non-Returnable Items

To be eligible for a return or exchange, your item must:

Be returned within 15 days of the delivery date.
Be unworn, unwashed, and in original saleable condition with all tags attached.
Be accompanied by your proof of purchase (order number).

⚠️ Important: Non-Returnable Items

To ensure quality and hygiene for all our community, the following cannot be returned or exchanged unless faulty:

Boxers (for hygiene reasons).
Football gear marked as “final sale” or any customised items.
Any item from our Collections or Featured sections that was part of a limited-edition or final sale promotion, clearly marked as such at purchase.
Items that have been altered, damaged, or show signs of wear.

Always check the specific product description at the time of purchase for any unique conditions.

2. Step-by-Step Return Process

Step 1: Initiate Your Request

Email our customer care team at [email protected] within 15 days of receipt. Use the subject line: Return Request: [Your Order Number].

Step 2: Receive Authorisation & Instructions

We’ll respond within 2 business days with a Return Merchandise Authorisation (RMA) number and detailed instructions, including our secure return address in Stirling.

Step 3: Package Your Item

Securely pack the item in its original packaging if possible, with all tags attached. Enclose a copy of your order confirmation or the RMA number inside the package.

Step 4: Ship Your Return

Send the package using a tracked and insured service to our headquarters. You are responsible for return shipping costs, unless the item is faulty or we made an error.

Step 5: Confirmation & Processing

Once we receive and inspect your return (typically within 5 business days), we will email you regarding the approval or rejection of your refund/exchange.

3. Return Request Email Template

To expedite your request, please use the following template:

Subject: Return Request: [Your Order Number] Dear Blakely Customer Care Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert] Full Name: [Please insert] Email Address: [Please insert] Item(s) for Return: [e.g., Harrington Jacket – Navy – Size M] Reason for Return: [e.g., Size Exchange / Change of Mind / Faulty Item] Please advise on the next steps and provide the return address and RMA number. Thank you, [Your Name]

4. Refunds & Exchanges

Refunds

Timing: Once approved, your refund will be processed and a credit applied to your original payment method within 7-10 business days.
Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Your bank or payment processor may take additional time to post the refund.
Amount: The refund is for the item’s purchase price. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

Exchanges

We offer exchanges for size or colour, subject to availability. The process follows the same steps as a return. If the desired item is out of stock, we will issue a refund and notify you immediately.

5. Faulty or Incorrect Items

If you receive a faulty item (e.g., a manufacturing defect) or an incorrect product, contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund.

Need Help?

Our friendly team, inspired by the community spirit of Stirling, is here to assist with any questions about returns, our Active Studios range, or your next Days of Summer edit.

Blakely Clothing Store
23 Burghmuir Rd, Stirling, GB CH3T 7ZD
Email: [email protected]
Website: blakely-clothinguk.com

We aim to respond to all enquiries within 2 business days.

Bringing smart style to your doorstep, with service you can trust.

Shipping & Returns